Exercise My Right of Withdrawal

ONY - GROUPE SHF

This Purchase Option Cancellation Policy sets out the conditions applicable when certain items in the ONY store are offered with a specific purchase option, such as a subscription, a pre-order or a try-before-you-buy scheme.

This Purchase Option Cancellation Policy supplements the General Terms and Conditions of Sale, the Refund Policy and the Shipping Policy available on the ONY store:

• General Terms and Conditions of Sale
• Refund Policy
• Shipping Policy

In the event of any conflict, the provisions of the documents applicable according to the subject matter of the request shall prevail.

1. Scope of Application

This policy applies only to products for which a specific purchase option is expressly displayed on the product page or at the point of ordering.

Unless otherwise stated on the store, a product is deemed to be sold under the standard conditions of sale applicable on the ONY site.

2. Subscriptions

When certain products are offered as a subscription, the customer agrees to receive repeat deliveries at the frequency and for the duration selected at the time of ordering.

By taking out a subscription:

• the customer authorises the secure storage of their payment method;
• the customer agrees to be billed automatically for each scheduled instalment, unless full payment has been made in advance;
• certain subscriptions may renew automatically, unless cancelled by the customer before the next billing date.

The customer may modify or cancel their subscription at any time, unless an order linked to the subscription is already being prepared or processed.

Subscription management can be carried out via the link provided in the order confirmation email or, where available, from the customer account area.

Any order that has already been invoiced or processed before the cancellation request is taken into account remains subject to the standard conditions applicable to returns, the right of withdrawal, and refunds, as set out in the Refund Policy.

3. Pre-orders

When a product is offered for pre-order, this means that the product is temporarily unavailable, being restocked, or coming soon to sale.

In this context, ONY may:

• collect the full price at the time of the order;
• collect a deposit or partial payment;
• or register a payment method for a full or additional charge at a later date, prior to dispatch.

As long as the pre-order has not been processed, the customer may request its cancellation.

However, once the order has been prepared, processed, or dispatched, it can no longer be cancelled as a pre-order. It then falls under the standard rules applicable to regular orders, delivery, returns, and refunds.

In the event of the permanent unavailability of the pre-ordered product, ONY will inform the customer as soon as possible. The applicable terms remain those set out in the General Terms and Conditions of Sale. 

4. Try Before You Buy

When this option is available for certain items, the customer may order a product under a try-before-you-buy scheme, subject to the conditions stated on the product page or at the time of ordering.

In this case:

• a valid payment method must be provided at the time of ordering;
• a payment authorisation may be carried out prior to dispatch;
• the customer has a period specified at the time of purchase to decide whether to keep or return the item.

If the customer returns the item within the allotted timeframe and in accordance with the stated conditions, no definitive charge will be made, subject to verification of the return.

If the customer does not return the item within the specified timeframe, or if the conditions of the try-before-you-buy return are not met, ONY may charge the registered payment method for the total amount due.

The specific terms governing the return, the validation of the returned product, and, where applicable, the refund, remain subject to the Refund Policy applicable on the store.

5. How to Submit a Cancellation or Amendment Request

Any request to cancel or amend a purchase option must be submitted as soon as possible:

• via the management link provided in the order confirmation email, where available;
• or by contacting the ONY customer service team at the following address: hello@my-ony.com

Any request submitted after logistical processing, dispatch, or full fulfilment of the order can no longer be considered a cancellation. It will then be handled, where applicable, in accordance with the returns, withdrawal, or refund policy in force.

6. Returns and Refunds

Cancelling a purchase option does not automatically constitute acceptance of a refund.

Requests for returns, withdrawal, credit notes, or refunds remain governed by the Refund Policy published on the ONY store.

7. Reservations and Amendments

ONY - GROUPE SHF reserves the right to amend this Purchase Option Cancellation Policy at any time, in particular to take into account changes to its services, its commercial offers, or any legal or regulatory obligation.

The applicable version is the one published on the store on the date of the order in question.

8. Contact

For any question relating to a purchase option, its cancellation, or its amendment, the customer may contact ONY at the following address: hello@my-ony.com

If the request concerns the exercise of the right of withdrawal, the customer is invited to click the button below to access the dedicated form and submit their request directly online.